Mencap was founded in 1946, and is today the largest UK charity dedicated to learning disability. The charity provides housing and community support services for people with a learning disability, families and carers nationwide. Mencap also runs three colleges and provides employment services to help people with a learning disability find new career opportunities.
With over 100 offices, 600 homes and supported living schemes, plus an additional 450 affiliated local Mencap societies and 300 gateway leisure schemes, the communications spend across the organisation tops £1 million each year. Wanting to deliver services as cost-effectively and efficiently as possible, Mencap needed to reduce its telecommunications costs and adopt a cohesive approach to the delivery of management information across its widespread sites. To do this the charity called in communications consultancy experts Kendrick James to consolidate billing, optimise tariffs, monitor call traffic and analyse data right across its organisation.